Warranty
90-Day Warranty
All watches sold at Tiempo Watch Store are inspected and in working condition before shipping. To back up that work, we offer a 90-calendar-day warranty from the date of delivery.
What does it cover?
The warranty covers any functional failure that occurs under normal use: if the watch stops or shows an internal mechanical defect not caused by the user.
A note on accuracy in vintage watches
Mechanical and automatic watches, by their nature, are not as accurate as a quartz watch. In old pieces, this is even more pronounced: after decades of use, it is normal for a vintage watch to have a loss or gain of time that can range from a few seconds to several minutes per day. This is not a defect; it is a characteristic inherent to its age and the technology of its era.
For this reason, time inaccuracy is not covered by the warranty on watches that are many years old. In each listing, we indicate the condition of the piece so that you can make an informed decision before purchasing.
What does it not cover?
- Bumps, drops, or impacts
- Contact with water in watches without certified resistance
- Misuse or incorrect handling of the crown or pushers
- Aesthetic damage such as scratches on crystal, case, or strap
- Modifications made by third parties
- Time inaccuracy inherent to the age of the watch
How to claim the warranty?
- Contact us within the first 90 days with a description of the problem and photos or a video of the watch.
- We evaluate the case and confirm if the warranty applies.
- You arrange for the watch to be sent to our facilities. The only cost borne by the customer is the one-way shipping. Return shipping, once repaired, is on us.
- We inspect, repair, and return it to you at no additional cost.
We want your watch to work as it should. If there's a problem, write to us, and we'll fix it.
Service hours: Monday to Saturday 9:00–20:00 hrs · Sunday 10:00–18:00 hrs
